Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are of legal drinking age in their country of residence. By using this site, you confirm you meet this requirement.

1.2 Intellectual Property Rights

All content on drinkcraftuk.com, including text, graphics, logos, and product descriptions, is the property of The Beverage Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our products (including beer, gin, wines, rum, and spirits). However, slight variations in packaging or vintage may occur. Product images are for illustrative purposes only.

2.2 Alcohol Content

All alcoholic products are clearly labelled with their ABV (alcohol by volume). Customers are responsible for understanding and complying with local laws regarding alcohol consumption.

2.3 Gluten-Free and Speciality Products

Our gluten-free wines and other speciality products are carefully selected. While we provide product information, customers with specific dietary requirements should review all product details before purchasing.

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase products under these terms. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Pricing and Payment Methods

All prices are in GBP (£) and include VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Order Acceptance

We reserve the right to refuse any order, particularly if we suspect the customer is underage or if the order violates local alcohol laws.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except certain Asian countries and remote areas. Customers are responsible for any customs duties, taxes, or import fees in their country.

4.3 Delivery Issues

If your order is delayed or you encounter delivery problems, please contact us immediately at [email protected].

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unopened products in original packaging with proof of purchase. Non-returnable items include:

• Opened alcoholic beverages
• Gift cards
• Items marked “final sale”

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include your order number and product details
3. Wait for our return approval (within 2 business days)
4. Ship the item to: 9 Mayor’s Walk, Peterborough, GB PE8Y 5BP

5.3 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping costs are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Age Verification

You confirm you are of legal drinking age in your jurisdiction. We may request age verification before processing orders.

6.2 Compliance with Local Laws

You are responsible for understanding and complying with all local laws regarding alcohol purchase, importation, and consumption.

6.3 Accurate Information

You must provide accurate delivery information. We are not responsible for orders lost due to incorrect addresses.

7. Limitation of Liability

The Beverage Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Customs delays or additional charges in your country
• Product quality issues reported more than 15 days after delivery
• Misuse of alcoholic products

8. Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.