At The Beverage Shop, we take pride in offering premium wines, spirits, and other fine beverages to discerning customers worldwide. While we strive for perfection in every order, we understand that sometimes you may need to return or exchange an item. Our policy is designed to be straightforward and customer-friendly.

Our Return Policy

We accept returns within 15 days of delivery for most products. To be eligible for a return:

  • The item must be in its original, unopened condition
  • The original packaging must be intact
  • You must provide proof of purchase

Please note: Due to legal restrictions and for quality assurance, we cannot accept returns of opened alcoholic beverages or products that have been damaged after delivery. This includes all wines, spirits, beers, and pre-mixed drinks from our selection.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you wish to return or exchange
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package the item securely using the original packaging if possible
  5. Ship the item back to our address (return shipping costs are the customer’s responsibility unless the return is due to our error)

Return Shipping Information

For returns and exchanges:

  • We recommend using a trackable shipping service
  • The return address is: 9 Mayor’s Walk, Peterborough, GB PE8Y 5BP
  • Please include your order number on the return package

Refund Process

Once your return is received and inspected:

  • We will process your refund within 5-7 business days
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive an email notification when your refund has been processed

Note: Depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchange Process

If you need to exchange an item for a different product:

  1. Follow the standard return process above
  2. In your email, clearly specify the product you’d like as a replacement
  3. Once we receive your return, we’ll ship the replacement item
  4. You will be responsible for any price difference and additional shipping costs

Return Request Template

To help expedite your return request, please use the following template when contacting us:

Subject: Return Request for Order #[Your Order Number] Dear The Beverage Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Product Name: – Quantity: – Reason for Return/Exchange: [For exchanges, please specify the replacement product you’d prefer] I confirm that the item is in its original, unopened condition with packaging intact. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Provide photos of the damaged item or incorrect product
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item (we’ll provide a prepaid shipping label)

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Opened alcoholic beverages (due to legal restrictions)
  • Gift cards or vouchers
  • Items marked as “final sale” or “non-returnable”

Contact Us

For any questions about our Returns & Exchanges policy, please contact our customer service team at [email protected].

We appreciate your trust in The Beverage Shop and are committed to ensuring your complete satisfaction with every purchase.