Welcome to The Beverage Shop’s FAQ section. Here you’ll find answers to common questions about our premium drink delivery service. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Products
What types of beverages do you offer?
We specialise in premium alcoholic beverages including:
- Beer and craft ales
- Gin (including rare craft varieties)
- Gluten-free wines (both red and white)
- Pre-mixed cases for special occasions
- Red, white, and rosé wines
- Rum and other premium spirits
- Sparkling wines and champagnes
- Spirits and mixers sets
Do you offer organic or special diet options?
Yes! We have a dedicated gluten-free wine selection and regularly stock organic sparkling wines and other speciality products. Look for these options in our menu or use our search function.
How do you select your products?
Our team carefully curates each product with attention to quality, taste profile, and uniqueness. We particularly focus on craft spirits and premium wines that offer something special for our discerning customers.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I create an account to track my orders?
Yes! Creating an account allows you to:
- Track your order history
- Save your favourite products
- Speed up future checkouts
- View your current order status
Is there a minimum order value?
There’s no minimum order value, but orders over £50 qualify for free shipping via EMS.
Shipping & Delivery
Where do you deliver?
We deliver worldwide, excluding some Asian countries and remote regions. During checkout, you’ll be able to see if we deliver to your location.
What are my delivery options?
We offer two delivery options:
- Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch
- Free Shipping: For orders over £50, via EMS, delivered in 15-25 days after dispatch
How do you package the bottles for shipping?
Every bottle is securely wrapped with protective materials to prevent breakage. We also schedule deliveries to avoid extreme weather conditions when possible to protect temperature-sensitive products.
Will I need to pay customs charges?
For international orders, customs duties or import taxes may apply depending on your country’s regulations. These are not included in our prices and would be your responsibility. Our customer service team can advise on specific country requirements.
Can I track my order?
Yes! You’ll receive transparent tracking updates at every stage of your delivery once your order has been dispatched.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of delivery. The item must be unopened and in its original condition. Please contact our customer service team to initiate a return.
What if my order arrives damaged?
In the rare event that your order arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as appropriate.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment provider.
Other Questions
Do you offer gift services?
Absolutely! Our Pre-Mixed Cases make excellent gifts, and you can add a gift message during checkout. For time-sensitive gifts, we recommend choosing our Standard Shipping option for faster delivery.
Can you recommend products for special occasions?
Our team would be delighted to help you select the perfect beverages for your anniversary, dinner party, or other special events. Contact us at [email protected] with details about your event and preferences.
How can I contact customer service?
You can reach our customer service team at [email protected]. We’re based at 9 Mayor’s Walk, Peterborough, GB PE8Y 5BP and aim to respond to all inquiries within 24 hours.
Still have questions? Explore our collections or contact our team for personalised advice on finding your perfect drink. Cheers to premium drinking experiences delivered to your door!